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FAQ

When will my order ship?

Domestic orders placed by 1 p.m. Monday - Friday (EST) will be packed and shipped the same day. Orders placed on Saturdays and Sundays will ship on Monday.

We always ship in-stock items immediately and ship any backordered items when they become available at no additional charge.

When will i receive my item(s)?

Standard shipping service takes 2 to 5 business days.

How can I track my order?

You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be send in separate packages, even if you've specified combined shipping. 

Please keep this in mind when receiving deliveries.

Where are my items coming from?

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, Korea and China.